Delivery & Returns
DELIVERY:
We only ship to UK mainland delivery addresses.
Standard UK shipping is a flat rate of £2.99
We regret we are unable to ship to postcodes : GY, JE, KA27-28, KW1-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, PO30-41, TR21-25, ZE
We will arrange for the Products to be delivered to the address indicated by you in your Order submitted from the website.
We will use reasonable endeavours to deliver the Products ordered within 14 days (normal UK delivery expected 3-5 days). If, due to exceptional circumstances to the fault of 3rd parties and or carrier, the Product/s will be delivered within 21 days of receipt of payment related to Royal Mail T&C's.
PayPal; when paying via PayPal, allow up to 5 working days for funds to clear from PayPal into our account on receipt of funds the items will be dispatched.
It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address / information, we are not obliged to re-send the order to the correct address at our expense.
We cannot cancel any orders once they have been dispatched. Any orders refused on delivery or orders returned to us due to incorrect address details will incur a redelivery/return fee.
We can not be held responsible for third parties signing for your package in your absence if said package/s go missing thereafter.
NON-DELIVERY:
The quantity of any consignment of Products as recorded by us upon dispatch from our distribution centre shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary;
We will make all necessary investigations on your behalf with the respective carrier to track and discover the location of the product/s were possible. This will not infer liability. Liability of us for non-delivery of the Products shall be limited to replacing the Product/s within a reasonable time or issuing a credit note for the product/s in question.
CANCELLATION AND RETURNS:
Faulty Products must be returned within 14 days of receipt. In the event that a product is damaged or faulty, we will dispatch your replacement item (subject to availability) once we receive the return with a copy of the invoice,. Postage will be refunded at the standard rate any other forms of postage will be at your expense. Alternatively, if no replacement is available, we will issue a full refund for said product/s or a credit note. Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased.
If you wish to cancel your order:
i. Notify us by email or via the contact page before we have dispatched the goods to you; or
If the products have already been dispatched to you and you feel that it is not suitable for your needs and/or no longer wanted;
i. Notify us by email or via the contact page to register your intention. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a refund, exchange or credit note providing the goods are returned to us new, unused and in a re-saleable condition in the original packaging together with a copy of the invoice. A refund will only cover for the cost of the product and will not cover the postage charge. We reserve the right to charge for re-packaging if damaged. The costs of returning goods to us shall be your responsibility. Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased. We reserve the right to offer a credit only for a return if deemed necessary by us.
Return Address:
Price excluding postage will be refunded if the item is returned unused within fourteen working days of receipt.
Please note that returned parcels remain the customer’s responsibility until safely received by us. You will be responsible for the costs of returning the goods to us unless we delivered the items to you in error or the item is verified as faulty under the consumer rights directive, second class current Royal Mail rates will be used as refund for return delivery.
On receipt of the product/s the refund payment will be made back to the account the item/s were paid from and within 2 working days once condition has been accepted.